• Work with minimal supervision to evaluate, co-ordinate, test and install software/hardware provided by suppliers with appropriate controls and standards e.g. Firewalls/Data Security, Network software and hardware.
• Lead a team to test & install software maintenance upgrades provided by suppliers.
• To provide problem diagnosis and resolution liaising (level 3 support) with technical manager, peers, suppliers and customer/developer groups where appropriate; could be asked to provide full 24-hour on call emergency support.
• To maintain the operational procedures as approved by technical team leader.
• To lead and support recovery activities following failure including disaster recovery.
• To provide expert advice & guidance to other groups on technical and operational issues.
• To provide expert advice and expertise to support product evaluations with other groups/customers.
• To maintain all appropriate documentation is as accordance to ISO9001 standard.
• To enforce that all data security is in place in accordance to Singapore Government Security requirement.
BT Group plc (trading as BT and formerly British Telecom) is a holding company which owns British Telecommunications plc, a British multinational telecommunications company with head offices in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, mobile and broadband services in the UK, and also provides subscription television and IT services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases