- Responsible for developing Digital Marketing strategies and delivering persuasive presentations to clients. - Responsible for coordinating with other departments during campaign implementation, so that the campaigns are on schedule, achieving the quality of commitment and bring about the best results. - Help Client evaluate effectiveness of digital marketing activities and monitors competitive activities and plans appropriate responses/actions - Work with Creative team to ensure creative development is on strategy and meet Client’s expectations / standards - Assist directors to recruit new members and develop a training plan for junior/middle level account planners - Lead and strengthen a team of account planners to deliver satisfactory services to clients of various industrie
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases