A TRADITION OF EXCELLENCE WITH A VISION OF TOMORROW
SearchAsia believes that hiring good people is the key to every organization’s success. They grow and go through adversities with the organization. Winning organizations are those which are able to attract, develop and retain good people.
At SearchAsia, we are in the people business. We have a natural flair for anticipating and understanding your needs. Deploying our unique Total System Approach, our recruitment experts in the various practices reach deep into their specializations to deliver a one-stop solution to your hiring needs.
We believes in cultivating a strong entrepreneurial ethos in the company. Diligence, discipline and integrity are some of our defining values, along with agility and a focus on elevating lives and impacting businesses.
Production Support,Support analyst,Application Support,Senior Support Analyst,Production Support Analyst,Sr.support Analyst,Application Support Analyst,Support Engineer, l2 support ,L 2 Support,Level 2 Support,Layer 2
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases