Business Function As a leader in treasury operations, DBS extends a broad range of capabilities in foreign exchange and derivatives, money market and securities trading, to corporations and financial institutions. DBS trades in a comprehensive product range, including foreign exchange, as well as interest rates and derivatives.
Treasury & Markets (T&M) provides total solutions to serve DBS clients' hedging and investment needs with a regional emphasis. We have a strong record in providing innovative wealth management solutions to our individual investors. We are a leader in SGD and regional products with an excellent, customer-driven research capability and with cutting-edge risk management technology and systems. Responsibilities
Champions Data Governance across business units and support units;
Implement and enforce policy, standard and operating processes;
Responsible for coordination of Data Governance activities across business units and support units;
Manage the integrity of information and data assets’ definitions across business units and support units;
Address specific issues and concerns by providing information, data dependencies for tools, and direct support to the Data Governance program;
Accountable for data quality ;
Define, Monitor and report on tactical Data Governance metrics and activities;
Participate sub-working or project groups on data analytics use cases;
Delivers Data Steward-led projects according to Data Governance directives and business requirements.
University Graduate with major in Business Management, Finance or Financial Engineering;
Minimum 3 - 5 years experience (or 5 - 8 years for more senior position) in a similar capacity in Treasury support with exposure to treasury products, systems, business and control processes;
Exposure to financial markets and working knowledge of treasury products especially in derivatives will be an added advantage;
Ability to understand risks in financial markets;
Exposure to end user technology needs and workflow processes;
Good analytical, organizational and documentation skills;
Highly committed and self-motivated, a fast learner with a flexible approach to work;
Excellent communicator with the maturity and aptitude to interact across the business and supporting units in the bank.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases