Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Deliver quality services to business units / external customers by adopting a systematic and consistent approach in line with the Bank’s policies and procedures
Explore initiatives to automate manual processes with the objective to achieve productivity gain and eliminate operational errors
Provide user requirements, review of functional design documents and perform user acceptance tests
Participate in time-sensitive projects and collaborate with stakeholders to deliver new initiatives
Acquire, analyse and maintain data using various internal systems to enable data-driven processes
Other ad hoc responsibilities as and when necessary
Min. 3 year of experience in financial institutions, with Credit operations or knowledge would be an added advantage
Related work experience / knowledge of Secured Loans (Mortgage), Credit policy and underwriting and Banking Operations policies and procedures will be desirable
Experience in project management, gathering business requirement and performing user testing and verification
Proficient in Microsoft office especially Microsoft Excel programming
Keen interest in emerging digital trends and how to apply them to improve our digital customer experience
Ability to analyse and resolve problems with the use of data
Meticulous with eye for details, good communication and presentation skills
Self-starter, independent and able to rise to challenges and meet deadlines effectively
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases