Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Drive and deliver enterprise scale transformation programs and high priority strategic projects
Responsible for project delivery on time, on budget and with the right quality
Foster partnership with stakeholders from business and support units, technology counterparts and vendors to articulate project objectives, develop and execute project plans
Manage effective project and program level communications across all stakeholder groups (Business, Operations and Technology), at various levels of technical detail
Drive continuous improvement in the way we deliver to our Business. Ensure best practices are in place for project execution and management
Effective problem solver, with excellent quantitative techniques and good communication / interpersonal skills.
Qualified professional with a University degree or equivalent
Strong hold in Excel (macros/VB script), Power Point or equivalent presentation software, Visio or equivalent planning tools and preparation of MIS & management reporting
Familiar with the Agile delivery methodology
Very hands-on, detail-oriented in every aspect of the project, but able to handle ambiguity
Excellent communication and presentation skills, both verbal and written, able to adapt to various levels of detail
A natural team worker with excellent interpersonal skills, to facilitate working within the broader T&O department and with business partners and vendors
Result-driven, self-starter and independent worker
Effective with working in a fast-paced, often unstructured environment
Energetic and energizing character, with a strong ability to manage by influence
Relevant experience in analysis, preferably in banking, finance, digital and/or consulting industries
Strong modeling, analytical, planning and organizing skills
Ability to take initiatives and drive strategic projects; a good team player
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases