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Senior Associate / Associate, Outsourcing Risk Manager, Technology and Operations

Keywords / Skills : Senior Associate / Associate, Outsourcing Risk Manager, Technology and Operations

Posted: 2019-05-22

Banking/Accounting/Financial Services
Banking, Insurance & Financial Services
Other BFSI
Posted On
22nd May 2019
Job Ref code
Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

  • Manage the Outsourcing Risks of a group of service providers engaged by Consumer Banking Operations (CBO) to ensure the outsourcing risk exposure over the key processes are within acceptable control, in compliance to MAS Outsourcing guidelines and Bank’s Outsourcing Risk Policy
  • Conduct site visits to assess the compliance to established processes of outsourced services / activities
  • Ensure all required site visits and documentation are completed on time
  • Identify areas for improvement and innovation
  • Enhance the controls for identified risk
  • Support Service Delivery Manager to assess and mitigate outsourcing risk to acceptable level and recommend follow-up action or facilitate risk acceptance
  • Identify risks & establish controls on newly outsourced services / activities
  • Conduct validation to ensure issues / risks noted during site visits are rectified or mitigated adequately and timely
  • Identify and support Data Loss Prevention implementations in the outsourced remit
  • Create management awareness by regularly appraising CBO Management with outsourcing risk landscape, issues/risks identified and required controls implemented
  • Support investigation on errors, risk events, frauds and recommend appropriate control measures
  • Collaborate with the relevant stakeholders (Group Risk / Compliance / Legal / Audit / Ops Risk / Subject Matter Experts) to address Outsourcing Risk-related matters)
  • Conduct risk-related briefings and/or trainings to service providers, where appropriate
  • Perform peer review(s) on site visit documentation to ensure quality assurance 
  • Support operational and process improvement initiatives on service providers
  • Manage a small team of staff (where applicable)

  • Degree holder and above
  • Strong risk and control background. Audit experience is a plus
  • Highly organized individual with good planning and analytical skills
  • Proficiency in Microsoft Excel, Powerpoint and Word.  
  • Resourceful and creative in presenting information
  • Able to work independently with strong teamwork values
  • Initiative to plan and prepare work tasks in advance
  • Good inter-personal and communication skills

  • Apply Now
    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

    About Company

    DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

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