Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
Prepares and installs solutions by determining and designing system specifications, standards, and programming.
Improves operations by conducting systems analysis; recommending changes in policies and procedures.
Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Provides information by collecting, analyzing, and summarizing development and service issues.
Accomplishes engineering and organization mission by completing related results as needed.
Supports and develops software engineers by providing advice, coaching and educational opportunities
Programming Language - PERL/Python
Tools (GIT, SVN, Jenkins)
6-10 years of experience in object-oriented PERL development
Solid PERL (5.x) development skills with strengths in object-orientation, modularization and pattern-based development
Have a deep and extensive working knowledge on database access (CRUD) through DBI/UNIX ODBC utilities. Ability to manage various kind of relational database including but not limited to Oracle, MariaDB, MySQL and MSSQL
Extensive experience in building PERL modules.
Good working experience in developing RESTful APIs, preferably using Mojolicious
Ability to build and install 3rd party PERL modules
Good working knowledge on protocols for integration including SSH, HTTPS, SSL and SOAP.
Good working knowledge on Software Development Lifecycle and has experience using tools such as GIT, SVN, Jenkins, Bamboo, JIRA, etc.
Experience on defect management tool such as RedMine, HPQC
Knowledge on Agile methodology
Experience on Solaris, Linux and AIX OS including strong shell scripting skills
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases