Key Responsibilities The Business Analyst has the key responsibility in providing both the business and the technical expertise to recommend solutions to achieve business needs. His/her primary roles includes:-
To support the delivery of new initiatives/projects.
To act as liaison between users and technical team in the gap analysis session and to document the finalized business requirements and rules for system enhancement and or new system implementation
To conduct the Business requirement gathering sessions with the business users, to conduct impact analysis and to recommend best practices or solution to the business needs.
To understand and manage the stakeholders during requirements walk-through on enhancements and new projects.
To develop comprehensive business requirements and to ensure user sign off the document.
To articulate business requirements to technical team to be translated into functional specifications.
To provide technical expertise and reviews functional specification to ensure design meets the user requirement specified
To produce comprehensive business scenario for User Acceptance Test and to ensure user sign off the test plan and test results.
To analyze and to monitor UAT and to ensure defects resolution within timeline.
Responsible to escalate concerns/issue/risk to supervisor for resolution and to mitigate risks proactively.
To ensure best practices are in place and ensure all customization documents are of absolutely must have for go-live and be signed off by users
To ensure personal development for self-improvement and build positive working relationships within the team
Min. Bachelor Degree with 4 to 5 years of related experience in insurance industry
Knowledge in group insurance operations is an added advantage
Knowledge in SQL Scripting, System Application Analysis is highly preferred
Work independently with minimal guidance as well as a team player
Strong analytical skill, creative thinking skill and communication skill
Functional Expertise - Has conceptual knowledge of theories, practices and procedures in a discipline
Good experience in conducting User Acceptance Testing
Problem Solving - Identifies and solves a range of problems in straightforward situations; analyze possible solutions and assesses each using standard procedures
Customer Focus - Responds to standard requests from internal and/or external customers
Influence - Communicates information, asks questions and checks for understanding
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases