Senior CRM Project Manager – Singapore-based Attractive salary package International Multinational Company within Healthcare industry Challenging project management scope As Senior Project Manager, it offers exposure into overseeing commercial CRM solution project. It is a fantastic opportunity to execute agile project management methodology, defining scope in DevOps delivery model. The ideal fit offers expertise in initiating and planning of IT projects, project control, executing and closing projects. Committed in managing the overall project delivery, reporting and review of process for portfolios of projects and managing stakeholders’ expectations. Participate in workshops and management of project budget. Our client offers a comprehensive package and a great environment to work in. You will have the access to the resources you’ll need and the support from the global project team. In Summary – Proven track record of managing large-scale CRM projects and quality deliverables Stakeholder management Vendor management Provide program management oversight to portfolios of projects Strong communications skills Resilient during challenging and difficult times Please send your resume in WORD format by clicking the apply button below or contact Rosette Chong at +65 6701 1513 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1658433 (Chong Xinmei).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases