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Senior Customer Service Executive (Technical Department, Science)

Keywords / Skills : Customer Service Executive, Technical Services, Technical sales, order processing, shipping, quality , maintenance

3 - 6 years
Posted: 2019-08-07

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
7th Aug 2019
Job Ref code
7418950
Job Description
Job Description :

Working Location: Clementi

Hours: M-F Office Hours
Industry: Sciences

Department: Technical Services

Responsibilities:
  • To provide sales and operations support with regards to the technical service divisions
  • Maintain and prompt follow up of job scheduling and assignments for Service Engineers
  • Prepare Technical sales quotations and update information to the company's system
  • Sales and purchase order planning duties including order processing both for customers and suppliers respectively (both local and overseas) and follow up of all sales and purchase orders
  • Perform shipment coordination with suppliers, vendors, 3rd party forwarders/transporters and customers
  • Maintain record and attend to technical service enquiries and running job status
  • Handle customers enquiries, including general calls, faxes and emails and correspondences
  • Manage supplier orders and shipment fulfillment to meet customers demands
  • Manage technical service tools for periodic maintenance and calibration


Pre-requisites:
  • Good relevant working experience in sales support functions
  • Sales support functions; knowledge of shipping and frieght will be of plus advantage
  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer concerns
  • Proficient in MS Office - Word, Excel (including vlookup and pivot table) and PowerPoint


Please send your resume to with the following details to expedite the shortlisting process:
  • Contact number & E-mail address
  • Educational qualifications / Certificates (Obtained / On-going)
  • Employment history with details: Company, position, responsibilities, reasons for leaving
  • Last drawn salary (Basic / Gross) & Expected remuneration


EA License No.: 12C6253
Registration: R1438202 Ong Yan Qi

About Company

Connecting talents . Driving dreamsDynamic Human Capital connects talents to earnest employers who are serious about taking steps to grow together. Working closely with esteemed organizations, we unearth potential gems for each clients recruitment needs.What we doOur experience and specialization take us through scores of potential human resources that could be that instrumental player in your organization. As strategic advisors, our goal is to suss out the right personnel to be the right fit in diverse industries.We pride ourselves with a seamless approach to facilitate the pursuit of individuals who are serious about their career.
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