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Senior Customer Service Representative (Cy)

Keywords / Skills : Senior Customer Service Representative (Cy)

5 - 8 years
Posted: 2019-08-23

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
23rd Aug 2019
Job Ref code
9443019
Job Description
Job Description :

Senior Customer Service Representative
Eastwood Libis QC
Shifting Schedule
*Salary depends on experience
Sourcefit Philippines is looking for a Senior Customer Service Representatives. Gain the opportunity to join a fast growing BPO Company. As a Senior Customer Service Representative you will be responsible for assisting customers with various concerns through email, chat and phone call. You will also ensure they will receive the best experience in dealing with their queries.

Responsibilities:
Manage phone calls (inbound & outbound)
Verify customer account information
Assist customers with their orders, refunds, or exchanges
Provide best in class experience to customers to promote retention

Qualifications:
At least 5 year experience in a Customer Service role
Good English communication skills
Highly organized
Good Attention to detail
Flexible on work schedules

About Company

Sourcefit, an ISO 9001:2008 certified business process outsourcing (BPO) company based in Manila, Philippines, provides custom offshore staffing solutions. The company was founded in November 2006 for the purpose of undertaking development of mobile-phone related applications. As its capacity grew in 2007, the company was approached by a Fortune 500 telecom industry partner to provide process consulting and content moderation services on an outsourcing basis. In 2008, Sourcefit again expanded and began offering services to industries beyond the telecom sector. We currently offer BPO services to a wide range of companies in the IT, Direct Marketing, Banking, Hospitality, Retail, Telecom, Transport & Logistics, Accounting & Finance, Construction, Mining, Travel, Marketing & Advertising, and Journalism industries and we occupy offices in the CyberOne Building in the Eastwood Cyberpark in greater Manila. The company was founded by Andy Schachtel, an American entrepreneur with over 20 years of experience in outsourcing both on the client side and as a provider. The company is growing steadily but adheres strictly to a policy of close, personal service for each of our clients. Above all, we endeavor to make sure each of our clients feels they can command our undivided attention as we provide them with a customized solution that not only fits their business needs, but also delivers maximum process optimization. We aim to be the premier choice for offshore staffing solutions for Small and Medium Businesses worldwide. Visit our Recruitment office from Monday to Friday, 9am to 5pm with your resume and valid ID. Our offices are at the 21st Floor, CyberOne Bldg, Eastwood Cyberpark, 1110 Bagumbayan, Quezon City.
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