In order to expand its ‘Optimization Team’,they are looking for Digital Marketing Specialists. As a Digital Marketing Specialist you will be working in a dynamic team, handling both global companies and domestic Vietnamese clients. Developing comprehensive multi-channel online advertising strategies for your clients Executing these online advertising campaigns especially on Google Adwords and Facebook Ads Work to achieve goals set by clients and work to (over) achieve these goals Conducting statistical performance analysis and reporting based on campaign results. Based on reporting and analysis, be able to find insights in improving the performance of the advertising campaigns. Work together with others departments to find and propose to new clients and take care of existing clients
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases