As a Senior Systems Engineer primarily be focused on installing, configuring, maintaining Fusion Middleware (Weblogic Server, Identity Management products) and Oracle EBUSINESS SUITE R12 products.
You will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
At least 5 years of relevant experience with Oracle Fusion Middleware
Expert knowledge of Oracle Weblogic, Clustering, Oracle HTTP server (OHS) etc...
Strong Administration and troubleshooting skills and relevant working experience with Oracle Weblogic (10g -12c)
Oracle Webcenter and SOA skills are highly desired
Experience with Exalogic and Enterprise Manager 12c / 13c is a plus
Oracle Corporation is the world's leading supplier of software for information management and the world's second largest independent software company. With annual revenues of more than $10.0 billion, the company offers its database, tools and application products, along with related consulting, education and support services, in more than 145 countries around the world.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases