My client is a world leader in the inspection equipment industry and now seek an experienced Engineer to assume responsibility for all technical and quality issues related to PCBA. Responsibilities: Assume responsibility for all technical and quality issues which are related to PCBA (printed circuit board assembly). Handle daily production escalation and provide strong technical support to production team to resolve issues and ensure system meeting shipment schedule as planned Provide solutions to CSE (customer support engineer) when there is field escalation Dispose non-conformance products and closely work with PCBA suppliers on the quality and process continuous improvements Respond to failure analysis and provide comprehensive analysis report to field support team or customers. Provide and implement the corrective action to fix the problem in a systematic way Work with material team on product cost reduction, EOL component replacement, relocation of manufacturing site, and any engineering support needed from them Writing ECO on any product change and ensure ECO implemented properly Answerable to supplier quality and OOBQ yield. Audit supplier’s process and quality control if necessary Support design team on ICT and functional test setup. Understand the product test theory and provide guidance on product repair and troubleshooting. Response to transfer test solution to PCBA suppliers and train up their team to handle product well Requirements: BS or MS. in electronics engineering with at least 5 – 8 years’ of relevant experience Sound knowledge in high speed digital circuits, FPGA, ADC & DAC, analog signal conditioning circuits, noise filter, signal integrity, etc. Strong diagnostic skills along with the capability to resolve circuit failure on both bench and system level Knowledge of the PCBA process and quality control points Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases