The System Analyst Team is responsible for leading the development of application projects, maintain operations and support activities for the specific applications - Act as an operation support/project member of the application projects and maintain operations - Assist team/project leads in operation support or project planning and execution - Provide solutions and develop the solutions for applications - Plan, execute, monitor and control the development of new features and requests - Coordinate with end user on requirement gathering and scope definition - Familiarize job specifications and applicable software development standards and rules as well as change control procedures and processes - Conduct User Acceptance Test - Support helpdesk on trouble shooting (Tier 3) - Document technical specifications and requirement analysis specifications - Evaluate technical approaches and new technologies - Liaise with end users, outsourcing vendors on requirements - Resolve any issues with end users and outsourcing vendors on project related matters - Lead and mentor junior team members - Conduct knowledge sharing - Effort estimations for development - Perform code review - Enforcing process, standard and quality as part of development cycleJOB REQUIREMENTS
- Degree in Computing, Computer Science, Engineering or relevant disciplines - At least 3 years of relevant experience - Good organizational, interpersonal and communication skills - Good planning and decision-making skills - Proficient in one or more programming languages/databases - Java, C++, Microsoft SQL database, Oracle Database - Possessing good UML and process mapping knowledge will be advantageousBUSINESS UNIT Keppel Corporation Ltd
Keppel is a multi-business company with a global footprint in more than 20 countries, providing robust solutions for sustainable urbanisation, to meet the growing need for energy, infrastructure, clean environments, high quality homes and offices, and connectivity.Keppel aims to be a global company at the forefront of our chosen industries, shaping the future for the benefit of all our stakeholders Sustaining Growth, Empowering Lives and Nurturing Communities.With people as our core asset, Keppel actively seeks out bright and dynamic individuals to join our talent pool. We offer our employees opportunities to grow and shape their careers, across the geographies in which we operate.Be part of our Keppel family today.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases