Identify learning needs, competencies gaps and skill set requirements for Community Mental Health (CMH) partners, healthcare professionals and ILTC providers in care and service delivery areas for people with mental health conditions and dementia.
Support engagement and set up of mental health partners' workgroups to develop training and competencies framework for the community partners, paraprofessional and professionals.
Align training elements and competencies for dementia and mental health related area with Learning Institute (LI) and relevant network like national dementia network.
Scan and adopt latest capability building programmes and platforms to outreach and connect with CMH partners actively.
Conduct evaluation of training feedback and deliverables.
Plan, implement and organise training sessions with LI and training providers for the ILTC partners and communities including grassroots and caregivers.
Prepare resource materials including collaterals, tool kits, directories and guidelines to promote mental health awareness, as well as capability and competencies of community partners and caregivers.
Assist in researching, compilation and development of resource directories, guidelines or protocols as reference source or templates for the partners or caregivers.
Assist in collating and tracking of training plan for CMH.
Good basic degree in any discipline with at least 3 years of working experience
Strongorganisation, analytical and writing skills
Ability to multitask, meticulous,proactive, independentand resourceful
Proactive with good interpersonal and communication skills
Team player who is able to work well with groups from diverse backgrounds/disciplines
Proficient in MS Office Word, Excel and Powerpoint
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases