Key conduit between stakeholders to ensure smooth coordination of clients across services
Assist clients and stakeholders to navigate the healthcare system and facilitating appropriate siting of patients
Screen eligibility of clients for community-based services
Work closely with clinical team to follow-up on individualized service plan for the co-management of appropriate-sited patients
Participate in engagement plans and activities, riding on the RHS and the community service providers
Facilitate, coordinate and support the partners agencies within the RHS
Work with partners to conduct multi-agencies meeting to so-create solutions to manage clients with complex needs or conduct joint home-based visit, where required
Participate and work with key stakeholders in the development of the structural processes in facilitating client’s flow
Provide input to stakeholders to collate data for review and evaluation including data collection framework to ensure timely submission of reports and information, as required
Report regularly to in-charge on progress update of programme
Participate in committees, workgroups and any relevant meetings, if required by AIC
Provide administrative and logistic support, where required
Assist and support general projects undertaken by the CMH Team
Degree in Nursing, Psychology, Social Work or Counseling with 3 years of working experience
Knowledge and experience working with Mental Health population is necessary
Experience working in Restructured Hospital will be an advantage
Proficiency in SPSS, Ms Word, Excel & Powerpoint
Excellent organizational and interpersonal skills
Interested applicants are encouraged to send your detailed resume with your current/last drawn and expected salary via APPLY. We regret that only shortlisted candidate will be notified. Visit us at for more information.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases