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Senior Executive/ Executive, Quality Service Management

Keywords / Skills : Senior Executive/ Executive, Quality Service Management

5 - 8 years
Posted: 2018-12-10

Industry
Any
Function
IT
Role
Software Engineer/ Programmer
Posted On
10th Dec 2018
Job Ref code
J3W6RG61G87RF47FGBH
Job Description

Job Description
  • Manage service requests and feedback through various channels (letters, email, phone calls and walk-in) from clients and to ensure timely follow-up and reply
  • Work with various stakeholders to manage cases to achieve closure on issues raised
  • Coordinate and facilitate family conferences between clients and service providers to work towards a positive solution
  • Advocate service improvement and process changes to improve customer experience


Job Requirements
  • Degree in any discipline with at least 5 years of relevant experience in customer service
  • Strong understanding of the customer service related operations
  • Excellent communication skills in English and interpersonal skills especially when handling challenging situations
  • Proficiency in MS Office, strong analytical, organisational and planning skills with an eye for details
  • Independent and able to work effectively in a team


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