Great exposure Excellent growth opportunities Leading retail organisation Have you got sales & marketing experience and a passion for pairing technology with retail? A leading retail organisation is looking for bright and driven individual to assist them with growing their digital loyalty program. You will be responsible for liaising and developing relationships with a target list of customers, coordinating briefings and training sessions, onboarding them, and planning and executing sales and marketing strategies. You will be involved in the daily sales operations and campaigns, and provide support and advice to ensure a seamless adoption of these digital solutions. You will also be working closely with the marketing team on sales and marketing strategies, campaigns and deals to enhance and promote the membership adoption. Requirements: Degree in Business, Marketing or a related field At least 3 years’ relevant experience in a sales & marketing role A self-starter who is customer focused, motivated and able to work well under pressure and navigate ambiguous situations Excellent negotiation and communication skills Creative, able to think strategically and execute multiple projects under tight time lines Passionate about the ecommerce, tech, loyalty and retail industry Please send your resume in WORD format by clicking the apply button below or contact Fiona Cheong on +65 6701 1525 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1218976 (Cheong Xuefen Fiona).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases