Digital technology is shaking every industry and Life Insurance is no exception. To empower our best in class Mobile App Engineers to provide future-proof digital solutions that create value for our customers. AIA Digital Technology Department embarks on our exciting Agile transformation journey to build an exceptional Agile team who is armed with cutting edge digital technology knowledge and best in class engineering practices to contribute to our organization, the community andindustry and ultimately, to create a place where people are excited to come to work everyday We value:
Trust and responsibilities
Candid dialog, transparency and humility
Growth mindset and Hacker ethos where we encourage experimentation to facilitate accelerated Fail, Learn, Improve and Share life cycle
Data-driven decision process to arrive at the best solution
Servant Leadership philosophy
Work with vendors to support multiple mobile applications of Java backend
Lead the potential handover from the vendors
Work with internal business users on change requests
Always strive to look for opportunities improving the existing architecture, practices and engineering practices
Participate in the application landscape planning and management
Collaborate with other team members in an agile environment
Share the knowledge internally and externally through brown-bag sessions, public blogging, meetups and conferences
Embrace our values and appreciate the autonomy given and fully understand the responsibilities that come with it
Deep understanding on application design/development and best engineering practice
Minimally, you will have at least 5 years of experience working on mobile apps development and production support
Extensive experience in either
ReactNative OR iOS and Android native
Highly advantageous if you possess some experience with
Open to experiment with and try out new technologies
High appreciation for quality code, the importance of automated testing and continuous improvement
Excellent analytical and problem-solving skills, and demonstrated ability to communicate with business directly
Do you want to make a difference in our digital transformation journey to create a positive impact in peoples lives? Do you to help people live healthier, longer, and better lives? If this appeals to you, then we want to talk to you.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases