My client is a world leader in the R&D and manufacture of complex and innovative instruments now seek an experienced Human Factors Engineer to join their expanding team in Singapore Responsibilities: Apply knowledge of human performance and human factors techniques to inform and guide development of new products Utilize theories, principles and data associated with human factors/usability engineering across product lines and execute product development activities for projects to ensure superior usability. Work with the Industrial Designers to assist in the translation of user needs and requirements into user interface design solution concepts Use appropriate Human Factors techniques to work with end users to determine end user behaviour, preferences, and usage models and integrate them into concepts Participate in the development of physical mock-ups and interactive prototypes of design concepts Identify design improvement opportunities, and author summary reports that adhere to regulatory and industry standards Make recommendations based on technical inputs from multiple and varied functions Perform analytical Risk Analysis to predict and assess Error risk and identify design mitigations Requirements: Advanced Degree in Human Factors, Engineering, Usability, Industrial Design, Psychology or equivalent with 5 – 10 years’ of experience Experience with a regulated industry with strong understanding of standards and regulations Experience with FDA Human Factors Guidance and regulatory requirements for Medical Devices will be an advantage Ability to provide technical leadership for human factors engineering projects Working knowledge of IEC 62366, ANSI/AAMI HE75, and ISO 14971 will be a plus Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases