The broad area of your role covers the followings:
Liaising extensively with external or internal clients;
Analysing clients' existing systems;
Translating client requirements into highly specified project briefs;
Identifying options for potential solutions and assessing them for both technical and business suitability;
Drawing up specific proposals for modified or replacement systems;
Hands-on individual and be able to work with local and off-shore teams to deliver projects on the technical aspects
The role requires you to be hands-on and you will be involved in providing user support requires investigating and troubleshooting issues, as well as providing timely improvements/ resolutions to address problems / incidents encountered.
Ideal candidate should possess the following:
Degree in Computer Science and Engineering
At least 4 years’ experience with substantial project work in software development
Experience in designing solutions using appropriate platforms and system technologies such as enterprise Relevant experience in Pega v7
Familiar with Software Development Life Cycle (SDLC)
Self-motivated with a positive "can-do" attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
Ability to lead, develop and maintain respectful and trusting relationship;
PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.
Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.
Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.
We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases