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Senior Manager, Regional Operations and Delivery (Up to 9,000)

Keywords / Skills : PMP, Prince2, Project manager, PMO, Project management professional, Delivery manager, Program manager

10 - 15 years
Posted: 2018-11-16

Job Description
Resposibilities
  • Manage the IT Service Delivery Management and be an Advocate for the APAC businesses 
  • Align service delivery model to business needs and drive necessary change programs 
  • Monitor and measure the IT Service Delivery’s performance to identify improvements and opportunities 
  • Ensure that appropriate processes and policies are adhered by both the Help Desk and local team 
  • Customise the local support within policy guidelines 
  • Provide education and training to the business on processes, policies and procedures on IT service delivery 
  • Act as the escalation point for regional IT issues by escalating the appropriate issues to the IT and business management teams 
  • Review and develop key performance indicators and implement service improvement plans 
  • Manage team of managers and ensure alignment of goals to business objectives 
  • Manage service relationship, build relationships with local and global stakeholders to ensure they are kept abreast and bought-into the activities of the local IT team 
  • Gather local IT requirements across all business units and ensure management and communication with global IT 
  • Report on IT service delivery performance, establish and drive service levels with relevant vendors 
  • Responsible to oversee the vertical account management and collection 
  • Ensure appropriate reporting is in place to track performance and to support business objectives 
  • Responsible as the IT Subject Matter Expert to advise the technicians and local business 
  • Participate in incident and problem management, oversee the management of tickets and queues within the Helpdesk system and to resolve all escalated technical issues 
  • Any other ad-hoc duties as required or assigned 
Requirements:
  • Bachelor Degree/Diploma in Business Administration, Engineering, Information Technology or its equivalent 
  • At least 15 years of experience in the following areas: 
  • IT solutions and services 
  • IT hardware and solutions 
  • Ability to build pipelines and develop and execute strategies to grow and maintain existing accounts and market share in the various geographical markets 
  • Ability to promote further development of named accounts by establishing a direct relationship at appropriate level of management 
  • Ability to manage customer satisfaction level of vertical named accounts 
  • Solutions-oriented to identify realistic local or global IT levers to meet requirements 
  • Effective team player with the determination and drive to excel 
  • Excellent interpersonal and communication skills, high adaptability and positive attitude are pre-requisites 
  • Proven track record in exceeding sales targets 
  • Good public speaking and communication skills, with ability to clearly present solutions and service information at small group or team presentations 
EAP No.: R1766065

EA Licence No.: 95C5411

About Company

PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.

Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.

Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.

We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.

At PrimeStaff, we’re passionate about people.

EA Licence No.95C5411
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