Business Function Small and medium-d enterprises (SMEs) play a critical role in the economic growth and employment creation of any economy. As an Asia banking specialist with a strong SME banking franchise, our Institutional Banking Group is committed to supporting SMEs in their growth domestically and in their regional expansion. Backed by a team of product specialists, we are well-positioned to deliver a whole suite of enterprising solutions to support local enterprises at each stage of their business life cycle. Our financial products and services range from cash management services to loan facilities, trade financing, business risk protection instruments and capital market instruments. Responsibilities
Manage a portfolio of SME customers for the untagged customer base in SME Banking by providing quality and consistent service;
Work with our partners like Branches, DBS BusinessCare and T&O departments to manage and resolve customer issues which may require exceptional handling;
Manage corporate customer service issues including complaints, restructuring, re-pricing and waiver of fee requests;
Know our customers by performing Customer Due Diligence (CDD) for Account Opening, Trade/FX/BG/Merchant/Card applications and Account Trigger Reviews etc;
Perform credit reviews for borrowing corporate customers and also manage corporate customers’ expectation on line reduction/recall of facilities, this including the working out of acceptable repayment schedules;
Work with partners to put in place standard operational procedures to service corporate customers more efficiently;
Handle BG/Trade Highlights;
Cross sell bank’s products and services.
Diploma Holder, with at least 2 years of working experience;
Good communication and customer service skill;
Good team player;
Ability to multi-task;
Knowledge of PC skills like Excel, Word, PowerPoint, etc.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements. We regret only shortlisted candidates will be notified.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases