Business Function Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. We provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decisions. In addition, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.
Attend to emails received through the functional mailbox.
Handling of dividends from the Official Assignee.
Handling the daily off-set process.
Liaise with & reply to CCS enquiries & monthly billings.
Monitor payments to restructure account repayment or rescind repayment plan.
Handling of Deceased & Bankrupt accounts.
Reconcile recoveries with Finance for reporting.
Engage in digitalisation and leverage on data analytics for process improvements.
Drive continuous improvements and achieve best practices, using Agile Methodology
Leverage on data & analysis to provide contextualised insights, for process improvements.
Identify opportunities at work for digital innovation.
Support the Credit Collection Unit in administrative tasks.
Work and collaborate with team to achieve team goals and performance targets.
Deliver excellent quality service to both internal & external customers to achieve total customer satisfaction
Minimally 1 year experience in a bank. Suitable candidates without relevant experience may also be considered.
Preferably degree/diploma holder.
Experience in Agile, UAT & system enhancement.
Have good working knowledge of Microsoft Office eg. Excel, Word, Access.
Exposure in credit risk environment.
Able to work independently & with minimal supervision.
Must have initiative, always thinking of streamlining/improving operational processes & automation.
Familiarity with Bank's systems eg. Vplus, DM, Finacle, is an advantage.
Possess good communication skills.
A team player, without silo thinking.
What we offer You can expect a competitive salary, a benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Find out more here.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases