This is a project management role which primary responsibility is to employ project management methodology to ensure that projects are delivered on time and within budget. On top of that, this personnel is expected to drive the development and improvement of policy, procedures, and processes for PMO. Will be reporting to VP, PMO
More than 8 years of experience in managing IT projects
Must have run at least 5 complete IT Infrastructure build or data-center build projects independently as a PM
Must have experience in customer and vendor management
Experience in communicating with senior management
Experience in either Financial Industry / Capital Market / Data warehouse / Business Intelligence / Infrastructure preferred
Experience in Bid Management preferred
Effective communication skills and excellent interpersonal skills
Critical thinking and problem solving skills
Proficient in MS Project software
MUST be PMP certified
Interested candidates please share your CV, current salary, expected salary, notice period to deepan.pandiyan (at) globesoft.com.sg
Globesoft is the regional executive recruitment arm of the multi-award winning Emerio Group (an NTT Communications company). Founded in 1997 and headquartered in Singapore, the group offers highly competent IT services to clients of diverse industries. Currently, we have delivery centers in Singapore, Malaysia, Indonesia, India, Philippines and Thailand and over 2,000 employees in 11 countries.
Service Delivery Manager, ADM,Transition and Transformation,Service Management,PMP,ITIL,Operational Readiness,Project Management,SLA,Strong Communications,Infrastructure,End User,Continuous Process Improvement
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases