Web Synergies is a regional IT company that provides innovative consulting services and solutions to companies and clients based around the world, including the USA, Europe, Singapore, India and the Asia-Pacific region.
It is often said that the successful businesses have humble beginnings and Web Synergies proves this to be so. Founded in 1998 by Mr. Gideon Lim, a veteran of the web industry in Singapore, the company has expanded exponentially to provide a complete suite of products, services, consultancies and resources.
Web Synergies now has more than 170 staff and two offices; one in Singapore and another in India.
The company has since won numerous accolades and an award for the United Nations Environment Program for excellence in web development.
Since its establishment, Web Synergies has become a Microsoft Gold partner and has forged important partnerships with a range of industry leaders including EPiServer, Sitecore, Ramco, K2, IBM and HP.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases