Established MNC with strong SEA presence Competitive salary and great benefits Great opportunity for those who are looking for a step up to manage a team Responsibilities: Sales admin duties - preparation of leads and quotations, support in contract and tender documents, updating of records and logs General office admin duties - handling calls, faxes and emails Handle sales enquiries and coordinate deliveries Manage and improve workflows and tasks SOPs Manage and supervise a team of executives Requirements: Min. Diploma in Business or equivalent Min. 3 years experience in sales support/ sales admin Knowledge in Shipping/ Freight/ Trade Facilities/ Letter of Credit will be a plus Proficient in Microsoft Excel (e.g. Pivot Table, Vlookup) Meticulous and detailed with a customer-centric attitude Please send your resume in WORD format by clicking the apply button below or contact Melissa Loh on +65 6701 1507 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1875183 (Melissa Loh Tze Min).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases