Shell Infotech is pleased to inform you regarding an openings with one of our client based in Singapore.
Company : Shell Infotech
Position : Senior SOC Consultant
Exp : 5 – 8 Years
Type : Permanent
Location : Central/Raffles
Notice : 1 Month
JD As Below :
• At least 5 to 7 years of experience in management consulting and systems integration or Managed Security Services in a top tier professional services firm with knowledge of SIEM technologies, ticketing and workflow orchestration, Threat-Intelligence Platforms, active defense, etc.)
• At least 3 years experience working in projects in one of the core SIOC domains: SOC governance, organization design, operations management, incident investigation and response process and procedures
• Current knowledge of security threat intelligence and recent attack vectors
Shell Infotech is a leading Information Technology (IT) Consulting as well as IT Staffing Services provider headquartered in Singapore.
With over a decade of experience and 700+ employees working across multiple locations, we are able to leverage this vast expertise to deliver real value for our customers in the fields of IT Staffing, SAP Services, Enterprise Applications & IT Managed Services.
Singapore - Malaysia - India - Dubai
Founded in 2002, Shell Infotech has grown as the most preferred destination for employers and job seekers alike. We make mutually beneficial professional connections happen, delighting our esteemed clients and providing great opportunities to our candidates. We exist to nurture and enhance such connections where passion and purpose come together.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases