Nucleus Software provides lending and transaction banking products to the global financial services industry. As a pioneer in retail and corporate banking software since 1986, we combine deep expertise with an unprecedented track record and a total commitment to building lasting partnerships with our customers. Our software powers the operations of more than 150 companies in over 50 countries, supporting retail lending, corporate banking, cash management, mobile and internet banking, automotive finance and other business areas. we are known for our world-class expertise and innovation in lending and transaction banking technology. With changing market dynamics, we focus on product innovation with a passion for perfection and relentless commitment to deliver world-class products to its customers. Achievements: Recognized as one of the five most significant mobile banking solution vendors by Forrester Research, Inc. in The Forrester Wave™ International Banking Systems (IBS), UK awards Nucleus Software’s flagship product FinnOne™ as the ‘Global No. 1 Best Selling Lending Banking System’ for the 6th consecutive year Nucleus Software inducted into the Prestigious "Hall of Fame" by the Institute of Chartered Accountants of India (ICAI) with the best annual report in terms of excellence in financial reporting for five consecutive years Nucleus Software wins the NASSCOM Corporate award for Excellence in Diversity and Inclusion 2013 under the category of ‘Best IT services & Product Company’ Nucleus Software’s flagship product FinnOneTM is ranked "World’s No. 1 Selling Lending Software Product" by IBS Publishing
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases