Description: Our client is a in a FMCG business leading Market Expansion Services Group with a focus on Asia, helping other companies and brands to actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, the company is a global organization headquartered in Zurich. With 750 business locations in 35 countries 720 of them in Asia and 27,600 specialized staff
Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources;
Provide development within, and alignment to, architectural blueprint designs;
Adhere to established best practices, procedures, guidelines and compliance with respect to SAP application architecture standards;
Develop application solution designs that align with the defined SAP Applications architecture, standards and processes;
Gather and analyse business requirements; develop appropriate SAP application solutions covering technical design, business processes and operations;
Research, evaluate SAP application architecture design and new technology, recommend where needed;
Maintain procedures for SAP application design, development and deployment;
Share best practice to other teams related to SAP Applications design, development, processes and policies to ensure adherence;
Support SAP Applications issues; escalate complex issues in a timely manner to achieve/maintain user satisfaction;
Candidates must possess at least a Bachelor's degree in Computing/Information Technology or its equivalent;
Minimum two years' experience in a similar role;
Demonstrate basic SAP application (functional, business or industry) and technical ABAP knowledge;
Demonstrate SAP SDLC experience in any modules (e.g. MM, SD, WM, etc.);
Demonstrate basic knowledge in SAP integration;
Be abreast of the latest technologies and technological opportunities within the specific domain/area of expertise;
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint);
Demonstrate fluency in local language and ideally in English, both written and spoken;
This position is open for Malaysian, Indian and Philippines citizen
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases