1) To work closely with IT and Business Analyst to understand business requirements, providing expert knowledge and solutions on Fintech, ensuring delivery of business needs in a timely cost-effective manner.
2) Coordinate with user from various department in gathering requirements.
3) Manage software application issues and track all incidents and ensure timely resolution/escalation.
4) To analyze and translate functional specifications & change request into technical specifications.
5) Maintain detailed project schedules, including dependencies and appropriate milestones.
6) Meets programming standards by following production, productivity, quality, and customer-service standards; identifying work process improvements; implementing new technology.
7) Plans programming projects by confirming program objective and specifications with clients.
8) Arranges program specifications by confirming logical sequence and flowcharts; researching and employing established operations.
9) Verifies program operation by confirming tests.
10) Investigate and resolve application issues in timely and effective manner
11) Participate in initiatives that improve processes and/ or procedures that contribute to performance effectiveness and efficiencies.
12) Accomplishes department and organization mission by completing related results as needed.
13) Communicate work progress and all (work related) pertinent information in an accurate and timely manner to the Senior Project Manager.
14) Manage the interface and integration requirements between different systems.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases