The successful candidate will be a Senior System Analyst joining the Standardization of Remittance Project Team, playing a key role in Detail Design, Testing and Migration phases of the new centralized payments platform for the APAC region.
Understand the design and functionalities of the system from both Technical and Business perspectives.
Play a vital role in steering various test phases of the project towards completion by closely interacting with various stakeholders.
Conduct defect and release management with the vendor and internal system teams.
Understand and create the Migration Plan of the system. Lead/participate in the migration phase.
Review and sign-off the artefacts produced by the vendor.
Support the handover and transition to operation teams.
Support system UAT and post Go-Live.
To ensure successful implementation of the solution.
Contribute actively towards planning activities related to future phases of the project.
To lead one or more consultants within the team.
To share expertise by providing training and knowledge sharing sessions
Competencies (Technical / Behavioral)
7+ years of IT experience in banking software development
4+ years of experience working in International Payments/ Fund Transfers / SWIFT-based systems.
Hands-on experience with data/interface mapping and troubleshooting
In-depth experience in Java related technologies.
Experience working with Oracle Weblogic, Linux and Oracle DB
Should have prior experience in Vendor management.
Strong analytical skills and attention to details
Strong verbal and written communication skills
Excellent interpersonal and negotiation skills
Ability to work in a dynamic and multi-cultural environment
Able to work independently or in a team to resolve issues and/or identify solutions in a timely manner
Should take the initiative to quickly understand the system with limited guidance.
Should be hardworking and willing to put in extra time to meet deadlines.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases