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EA Licence: 11C3793

Senior System Engineer (VMware / Citrix) – Perm

  • To be a Subject Matter Expert of Cloud Support Vertical in Sever Infrastructure Management Team
  • To act as escalation, point of contact for the team in escalated or complex Cloud (IaaS / DaaS) issues
  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
  • Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
  • To help build the team skills and knowledge based on the skill gap analysis in Cloud Vertical
  • Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups and help build RCA for complex and Major Incidents
  • Improve on preventive and proactive maintenance of Cloud monitoring systems and services in accordance with agreed contracts and customer expectations
  • Review and Perform Change Management Configurations Design and Implementation of the supported Product & Systems
  • Manage local suppliers in the provision of services for the Service Operations centres and report on services provided to management.
  • When/where required be contactable for escalations and support on-call standby basis

  • Degree in Computer Science or Electronics Engineering or equivalent in-country qualification
  • Minimum 8 years of relevant Server Management and Support experience in the Open Systems Infrastructure / System support domain.
  • Strong work experience in Cloud & Virtualization concepts (IaaS / DaaS / PaaS / SaaS)
  • Knowledge and ability to install configure and maintain operating systems including Windows / Linux / Unix.
  • Expertise in Citrix DaaS products and its sub products are highly desirable (Citrix Xen Desktop, XenAppServer, Netscaler)
  • Strong knowledge on vFW’s (FortiGate and Edge gateways)
  • Ability to trouble-shoot end to end on complex Cloud end user issues
  • Knowledge of ITIL IT and network components and principles
  • ITIL Foundation or Intermediate Certificate
  • CCA certification in one or more of the following areas: XenDesktop/XenApp/XenServer

Additional Info:
  • This is a permanent position
  • Interested candidate (s) must be open to work in East
  • Working hours: Mondays to Fridays, 8 hours staggered shift
  • Willing to work on 2 shifts (no overnight shift required) and on weekends, as and when required.

To apply, please visit and search for Job Reference: 14268
To learn more about this opportunity, please contact Yingying at
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239


Sounds like a good fit?

If you are interested in or qualify for this position, please visit our website at to submit your application now. You may also click on the Quick Apply (pencil) icon at the bottom of this page.

Because we strongly believe in fair employment, we practice objective merit-based consideration for all qualified applicants. If you are shortlisted for the position, you will hear from our friendly consultants personally.

We wish you great success in your job search!