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EA Licence: 11C3793

Senior Systems Engineer(Up $7000/Cloud/Citrix/ITIL/East)
► Aerospace Industry ► Day Shift ► Working Location: Loyang ► Basic + Shift allowance Responsibilities: To be a Subject Matter Expert of Cloud Support Vertical in Sever Infrastructure Management Team Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations To act as escalation, point of contact for the team in escalated or complex Cloud (IaaS / DaaS) issues Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs) To help build the team skills and knowledge based on the skill gap analysis in Cloud Vertical When/where required be contactable for escalations and support on-call standby basis Improve on preventive and proactive maintenance of Cloud monitoring systems and services in accordance with agreed contracts and customer expectations Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside company according to the customer contracts SLAs and monitoring requirements Review and Perform Change Management Configurations Design and Implementation of the supported Product & Systems Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups and help build RCA for complex and Major Incidents Manage local suppliers in the provision of services for the company Service Operations centres and report on services provided to management. Conducts the analysis definition documentation and testing of application & systems enhancements When/where required perform assigned tasks on 24 x 7 shifts basis Requirements: Degree in Computer Science or Electronics Engineering or equivalent in-country qualification with minimum 8 years of relevant Server Management and Support experience in the Open Systems Infrastructure / System support domain. Strong work experience in Cloud & Virtualization concepts (IaaS / DaaS / PaaS / SaaS) Ability to trouble-shoot end to end on complex Cloud end user issues CCA certification in one or more of the following areas: XenDesktop/XenApp/XenServer Expertise in Citrix DaaS products and its sub products are highly desirable (Citrix Xen Desktop, XenAppServer, Netscaler) Strong knowledge on vFW’s (FortiGate and Edge gateways) Knowledge and ability to install configure and maintain operating systems including Windows / Linux / Unix. Knowledge of ITIL IT and network components and principles ITIL Foundation or Intermediate Certificate To apply, please visit to www.gmprecruit.com and search for Job Reference: 14272 To find out more about this opportunity, please contact Summer at summer.thung@gmprecruit.com We regret that only shortlisted candidates will be notified. GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Summer Thung | Registration No: R1871138 Contact Person: Thung, Summer - Reg.No:R1871138 (summer.thung@gmprecruit.com)    

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