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Senior/ Technical Support Engineer (IIoT Automation)

Keywords / Skills : Programming Control System, Process Control, Motion Control Techniques, Variable Speed Drive, Medium Voltage Motor, PLC, IIoT

2 - 12 years
Posted: 2018-07-03

Job Description
Job Description
  • Perform in-depth research on difficult technical problems which may involve working with product specialists 
  • Be involved with Customer First escalations which involves three main tasks: 
  • Being the technical trouble-shooter for the problem, or identifying the best technical people to work on the cases 
  • Maintaining the Ticket documentation 
  • Managing the resolution by involving the key people to develop action plans to resolve 
  • Act as contact and providing a degree of technical account coordination for high value customers in the region. 
  • Provide coaching, either individually or in groups 
  • Assist in up-skilling other Technical Support Engineers in technical or procedural processes. 
  • Liaise with other departments to deal with product support or quality issues 
  • Have knowledge of Application Support and Custom Remote Support deliverables, and capable of acting as a Primary Support Lead (PSL). 


Requirements
  • Background in industrial automation control engineering 
  • Knowledge of computer hardware, application software and LAN (TCP/ IP) 
  • Experience in one or more of the area: Programming Control System, Process Control, Motion Control Techniques, Variable Speed Drive, Medium Voltage Motor 
  • Verbal and written communication skills 
  • Problem solving skills and experience 
  • Committed to Customer Satisfaction. 


We invite suitable candidates to apply online or email your resume to resume@ethos-search.com.



About Company

Our heritage began in 2003 as HR Connect. Over the years, we have earned the trust and confidence of our clients to grow into a reputable human capital management firm. Ethos Search Associates now brings with us strong industry knowledge, a far-reaching network and a wide range of human capital solutions ranging from talent acquisition, retention and management.

At Ethos Search Associates, we are passionately committed to deliver a high standard of service that achieves results while building relationships that last. Adopting a consultative approach, we dedicate time and resources to understand the needs of both our clients and candidates aspiring career growth. We listen, we connect and we identify the best solutions to accomplish the goals of our clients.

Today, Ethos Search Associates is led by a team of dedicated professional consultants with rich experience from a broad spectrum of industries and a commitment to exceed expectations. We are uniquely positioned to add value to your recruitment and job search needs. Get in touch with us to find out more!
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