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Senior/ Technical Support Engineer (IIoT Automation)

Keywords / Skills : Programming Control System, Process Control, Motion Control Techniques, Variable Speed Drive, Medium Voltage Motor, PLC, IIoT

2 - 12 years
Posted: 2018-07-03

Job Description
Job Description
  • Perform in-depth research on difficult technical problems which may involve working with product specialists 
  • Be involved with Customer First escalations which involves three main tasks: 
  • Being the technical trouble-shooter for the problem, or identifying the best technical people to work on the cases 
  • Maintaining the Ticket documentation 
  • Managing the resolution by involving the key people to develop action plans to resolve 
  • Act as contact and providing a degree of technical account coordination for high value customers in the region. 
  • Provide coaching, either individually or in groups 
  • Assist in up-skilling other Technical Support Engineers in technical or procedural processes. 
  • Liaise with other departments to deal with product support or quality issues 
  • Have knowledge of Application Support and Custom Remote Support deliverables, and capable of acting as a Primary Support Lead (PSL). 

  • Background in industrial automation control engineering 
  • Knowledge of computer hardware, application software and LAN (TCP/ IP) 
  • Experience in one or more of the area: Programming Control System, Process Control, Motion Control Techniques, Variable Speed Drive, Medium Voltage Motor 
  • Verbal and written communication skills 
  • Problem solving skills and experience 
  • Committed to Customer Satisfaction. 

We invite suitable candidates to apply online or email your resume to

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