Senior VP Technology – Digital, Mobile and Enterprise IT Transformation Newly created innovation role Leading hospitality player with world class facilities across retail, hotels and entertainment Reporting at a Senior level working with Senior Stakeholders Running a large IT function 100+ staff Responsibilities Provide technology leadership and bring about disruptive business models to the Company Develop and drive IT strategies to align with the Company’s business objectives for Digitalization enterprise technology transformation and mobility Direct the planning and implementation of digital mobile solutions, enterprise IT systems and solutions in support of business operations to improve business efficiency and development, cost effectiveness and quality of service delivery Develop and implement IT policies and governance to ensure the compliance and control of systems with regulations Stay informed of latest technology development and trends, and harness emerging technologies to support the Company’s innovation drive Provide senior management oversight on the management of the overall IT operations in the Company Essential Requirements Tertiary education in IT, Computer Science or related field Minimum 20 years of relevant experience in IT and/or consulting experience with at least five years in senior management capacity running IT transformations and proven experience in execution of Digital and IT Transformation in related consumer focused industry sector – telecommunications, retail, Hospitality etc Proven "startup" experience in IT or business preferred Proven track record in managing mobile applications, large and complex IT functions and projects in large matrix corporate environment Familiar with Systems Development Life Cycle methodologies Proven ability to collaborate effectively with senior business stakeholders to develop and define budget and technology roadmap Proven ability to plan, develop and motivate individuals and lead teams to deliver results Excellent analytical, problem solving and planning skills Excellent communication skills with the ability to influence different levels of stakeholders Please send your resume in WORD format by clicking the apply button below or contact Anju Lagah on +65 6701 1504 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1219693 (Anju Lagah).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases