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Service Delivery Manager

Keywords / Skills : "Service Delivery Manager", "Service Manager", "Delivery Manager", "Service Manager IT", "Service Manager/ Engineer"

8 - 12 years
Posted: 2019-02-22

Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
IT/Computers - Hardware
IT/Computers - Software
Other Information Technology - Service Delivery Manager
Posted On
22nd Feb 2019
Job Description

  • Manages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements (typically to senior management level). 
  • Actively owns service risks, controls service costs & improve productivity of medium complexity contracts for customers & IS in order to increase profitability (IS) & continually improve cost effectiveness (IS & customer). 
  • In conjunction with the customer (typically senior management level) stimulates & defines requirements for new service as part of an IT Service Strategy. Ensures such services are professionally introduced & accepted. 
  • Promotes IS delivery teams & other suppliers in a service partnership as ‘one service team’ to senior level customers. 
  • Contributes to the continual improvement of Service Delivery standards & practices for the customer contract & community 
  • Motivates & develops a team of team leaders & technical service staff directly and/or indirectly in provide direction, ensure the team achieve their objectives & to constantly improve quality & interworking. 

Skills and Experiences - 
  • 8 year + experience of leading & managing teams, preferably within IS Outsourcing. 
  • Demonstrates significant competency in the Senior SDM criteria & competencies before progressing. 
  • Demonstrates significant competency in managing & progressing teams of team leaders & technical staff. 
  • Demonstrates a breadth & depth in knowledge of Service Delivery Management standards & practices. 
  • Experience managing service delivery under ITIL & ITIL Foundation Certificate 
  • Some experience in consultative selling approaches 
  • Project Management & Senior Relationship Management skills / experience 

Personal Attributes 
  • Highly motivated 
  • Team Player 
  • Excellent written and oral communication skills 
  • Excellent presentation skills 
  • Self-starter 

About Company

Goldtech Resources provides distinctive outsourcing solutions and services to corporations that outsource their non-core and core activities such as Talent Management. Our key advantage is Goldtech Resources provides both implementation and talent management services. As a result we do not just provide technology solutions by providing talented specialist, we have a core service commitment package of value added services that ensures maximum utilization of technology and continuity.
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