“To disrupt the traditional consulting model, we re-innovated the Business Technology Consulting model, using our Value Innovation. Our Clients find in us an alternative that allows them transparency & flexibility in execution which delivers great value at optimal cost.”

Service Delivery Manager

Job Description

Job Summary

Our client is seeking a strong Service Delivery Manager to lead and manage their IT performance and availability for CRM application.

Mandatory Skill-set
  • Degree in Information Technology, Information Systems or Computer Science;
  • At least 5 years of relevant hands on experience in CRM implementation, customizations and support;
  • Experience in Java and SQL;
  • Experience in Stakeholder management, Vendor management, Incident & Change management, Risks and Issue Management;
  • Must be result oriented and ensure that Service Level Agreements are met and proactively suggests in service improvements;
  • Team player with good communications and interpersonal skills;
  • Ability to maintain high level of initiative, think out of the box and to work independently.
Desired Skill-set
  • Knowledge in ITIL.
  • Manage the overall application related matters for the organization's CRM application;
  • Work closely with other IT team and vendor relationship to ensure the overall service delivery as per Service Level Agreement (SLA);
  • Responsible for risk management, issue management, incident management and overall escalation/ risk mitigation of overall services;
  • Provide KPI reporting and data trends analysis on incident and problem ticket metrics for service improvement;
  • Keep all stakeholders updated and proposed any improvements continually;
  • Identify and prioritize the root cause of issues and check that they are resolved in timely manner;
  • Take on hands-on role by managing urgent, escalated and complex incident issues;
  • Propose solutions to meet the end user requirements;
  • Collaborate with vendor to develop and / or enhance existing programs to provide a better customer experience;
  • Perform interface/integration mappings;
  • Test and debug programs, ensuring necessary changes are implemented and documented;
  • Ensure that solutions are delivered in accordance with requirements and compliance standards;
  • Assisting business users in performing user acceptance testing for successful system implementation and support related activities;
  • Document and conduct end-user training.
Should you be interested in this career opportunity, please send in your updated resume to at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639
Key Skill(S)
CRM Technical,CRM,Customer Relationship Management,Service Delivery,ITIL,Service Delivery Manager

Company Name

Sciente Consulting Pte. Ltd.






• Technical Support Engineer • ERP/CRM - Technical Consultant


Bachelors/ Degree

Ref Code


Posted On

7th Jan 2021

About Sciente Consulting
We are a team of self-driven consultants with dreams, uncompromising values and a purpose.

At Sciente Consulting, we have been working with large global multinational companies within banking, financial services and insurance industries to address their business and technology integration challenges.

With continued growth of over 10 years, we are led by diverse, passionate, professional and ethical leaders from IT industry with deep industry domain knowledge.

Every member of the team has an excellent track record in making a difference in the industry within a high performance environment. Our passion is to keep building a high performance & purposeful organisation with a difference. Doing the right things based on our core values, we are absolutely committed to deliver more than the commitment and faster than expected. Therefore, we make a real impact to our clients’ businesses and to make a difference to the community we live in.

Most importantly, the successful and profit making business sponsors social innovations and community services to achieve an objective and a purpose which are much larger than business.

To know more, please visit

View all IT Jobs at Sciente Consulting Pte Ltd