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Keywords / Skills : Agile, service designer

3 - 5 years
Posted: 2019-05-10

Industry
IT/Computers - Software
Function
IT
Role
Database Architect
Posted On
10th May 2019
Job Ref code
01UYF
Job Description
GovTech designers make complex things simple. Do you thrive in ambiguity, and relish murky problem spaces? Are you concerned about bringing value to citizens rather than what just looks nice?

Designing in the government is a whole new ballgame. We don’t chase numbers. Instead, we prize creating impact for fellow Singaporeans. Our measures of success are on an entirely different level—e.g. saving lives in the myResponder app.

You will be joining a team of extremely passionate designers in the Government Digital Services (GDS) Team. Expect a lot of talking to citizens and observing how people do things. Hence, we’re looking out for people who possess a high level of emotional intelligence and excellent communication skills.
The team you will be joining:

The Digital Design and Development (DCUBE) team was formed to help develop in-house products for the betterment of our government services. We consist of designers, developers, data analysts, project and product managers. Our team primarily tackles citizen-facing products as part of the Government Digital Services (GDS) group.

What you will be doing:
  • Plan and carry out primary research to dissect multiple service channels and touchpoints as well as the relevant user motivation and behaviors
  • Facilitate workshops and activities with stakeholders to understand the backstage activities and processes
  • Utilise storytelling and experience maps to communicate research findings
  • Identify opportunities for policy and process improvements
  • Identify opportunities for potential products and areas where separate interactions can be combined
  • Create and test prototypes with users

What you need to have:
  • Design-related degree or relevant industry experience
  • Design leadership to evangelize/communicate the value of service design
  • Ability to articulate design rationale, concepts and ideas clearly and effectively
  • Ability to zoom out to see the big picture, and dive in to analyse the important details
  • Experience communicating and co-creating with multiple stakeholders
  • Experience utilising a variety of qualitative and quantitative research methodologies
Good to have:
  • Experience working in agile development teams
  • Visual design skills (You are a unicorn!)
  • Thirst for learning
  • Good sense of humour
  • Know how to have fun
  • You have a unique skill that no one else on our team has

Key Skill(s)

About Company

Government Technology Agency of Singapore
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