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Service Desk Analyst ( For Local Malaysians Only)

Keywords / Skills : Active Directory, Network Support, Technical Support, Technical Support Engineer, Desktop Support, IT Helpdesk

0 - 5 years
Posted: 2019-07-10

Nationality
Malaysia
Industry
ITES/BPO
IT/Computers - Hardware & Networking
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
10th Jul 2019
Job Description
Roles and Responsibilities:
• Provides technical support for all software and hardware within negotiated Service Level Agreements(SLAs).
• Logs all incidents reported via telephone, email or voice mail.
• Attempts to troubleshoot and resolve all incidents reported to the Help Desk or received via a ticketed request.
• Distributes and dispatches incidents to the appropriate support groups as needed.
• Provides support for remote users.

Send resumes anjali.thukral@nityo.com
Whatsapp/Skype/line +919717793392
Call +60392124228



About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
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