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Service Desk Engineer


Job Description

Job Summary:
 An exciting opportunity for a Service Desk Engineer to take care of the day to day operations of the IT Service Desk in the banking industry. 

Mandatory Skill-set: 
  • Diploma/Degree in IT or Communications or Computer Science or relevant qualifications; 
  • 2+ years of experience in a Service Desk related field; 
  • Experience working with vendors and application teams to maintain the systems stability; 
  • Experience in issue management and change management; 
  • Good troubleshooting skills and help-desk management experiment; 
  • Ability to interpret and represent technical issues to stakeholders; 
  • Strong communication skills with a strong sense of urgency and attention to details. 
Desired Skill-set:
  • ITIL Certified; 
Responsibilities: 
  • Provide 1st level support through phone calls or emails related to incidents and service requests; 
  • To log all the incidents into the call management system; 
  • Keep records of the issues and elaborate an FAQ for users detailing common issues and how to solve them; 
  • To provide efficient and timely support to users and stakeholders; 
  • Familiarize with current IT processes, develop, enhance and deliver the necessary IT processes to meet service desk objectives; 
  • To escalate any unresolved issue to 2nd level of support for their attention and further resolution; 
  • Develop or improve training guides, procedures and other process documentation; 
  • Communicate effectively with peers, management and other stakeholders to build and maintain positive relationships.
Should you be interested in this opportunity, please send your updated resume to apply@sciente.com at the earliest. Confidentiality is assured, and only shortlisted candidates will be notified.
Key Skill(S)
Service Desk,Helpdesk,IT helpdesk,IT service desk,Service desk analyst,Technical helpdesk,Call Coordinator,IT support

Company Name

Sciente Consulting Pte. Ltd

Industry

Banking/ Financial Services

Function

IT

Role

Technical Support Engineer

Education

Bachelors/ Degree

Ref Code

#4600

Posted On

12th Oct 2018

About Sciente Consulting
 
We are a team of self-driven consultants with dreams, uncompromising values and a purpose.

At Sciente Consulting, we have been working with large global multinational companies within banking, financial services and insurance industries to address their business and technology integration challenges.

With continued growth of over 10 years, we are led by diverse, passionate, professional and ethical leaders from IT industry with deep industry domain knowledge.

Every member of the team has an excellent track record in making a difference in the industry within a high performance environment. Our passion is to keep building a high performance & purposeful organisation with a difference. Doing the right things based on our core values, we are absolutely committed to deliver more than the commitment and faster than expected. Therefore, we make a real impact to our clients’ businesses and to make a difference to the community we live in.

Most importantly, the successful and profit making business sponsors social innovations and community services to achieve an objective and a purpose which are much larger than business.

To know more, please visit www.scienteconsulting.com


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