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Service desk or Help desk or IT support-Permanent roles-Japanese/ Korean speaking-10 positions

Keywords / Skills : Service Desk, Helpdesk, IT helpdesk, IT service desk, Service desk analyst, Technical helpdesk, Call Coordinator, IT support

0 - 5 years
Posted: 2018-08-01

Job Description
Helpdesk or Support or Service desk 
Permanent role
Location: Midvalley, Kuala Lumpur
No. of people: 10 
Korean speaking-5
Japanese speaking-5
Industry: Telecommunication

To assist with incident detection, recording, follow up on resolutions and support to the networks, infrastructure, applications, products and services supplied and operated by our client.

Job Descriptions:
* Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by our client.
* Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements
* Work within a defined set of relevant product / network procedures, standards and practices
* Deliver outcomes by implementing a course of action identified from a general range of solutions
* Assist in providing technical support in the investigation and rectification of complex incidents
Qualifications:
* Experience working in Technical Support environment troubleshooting Internet technology or any similar technical contact centre exposure will be preferred
* Experience in customer fronting role with Incident management experience is preferred
* Ability to perform basic troubleshooting on above technologies
* Degree or Diploma holder preferably from Communications, IT or Networking background
* Open to native speakers
* Able to work on 24/7 shift
* Candidate with eligibility to work in Malaysia will be highly sought after

Rotational Shifts:
Shift 1: 6 AM to 6 PM
Shift 2: 6 PM to 6 AM
Shift allowances will be provided in addition to the salary

Training: 2-4 weeks initial training

if interested, kindly send us your profile along with
1. No. of years of total experience
2. Current salary
3. Expected salary
4. Joining time
5. Willing to work on shifts
6. Visa status if any
7. Proficiency in Korean/Japanese
1. Reading
2. Writing
3. Speaking
4. Listening
Rating: 0 is the least and 10 is the best, if native speaker kindly ignore this ratings and just mention native.

Regards,
Sreekanth



About Company

AITEK provides consulting and IT services to clients globally - combining knowledgeable resources and flexible technologies to offer high quality, low-cost products and services.
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