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Service Engineer, Network Operations Centre

Keywords / Skills : Service Engineer, Maintenance Engineer

2 - 8 years
Posted: 2018-05-25

IT/ Computers - Hardware
IT/ Computers - Software
Network Administrator
Non Degree Tertiary
Posted On
25th May 2018
Job Description

Our Network Operations Centre (NOC) provides 24 x 7 supports to our customers in Asia Pacific region. The scope of support includes monitoring the infrastructure in the data centers, 1st level troubleshooting of network-related issue, network configuration, and ticket management.


- Actively works in performing network monitoring and creating solutions that allow proactive network monitoring. Monitor network devices, software health and network tools health.

- Troubleshoot and resolve customer trouble and incident. Works closely with the customer or with the vendor until resolution.

- Perform level 1 network support such as configuring switches, routers and other network devices.

- Document and published approved work instructions and procedures for internal reference.

- Notify customer in the event of an incident and maintenance activity.

- In the event of critical situation or major service outage, NOC will perform crisis management. This includes activating conference bridge and coordination with cross-functional team.


- Minimum 2-3 years relevant hands-on working experience within Service Provider network, hardware platforms and architectures such as Cisco and Juniper routers and switches.

- Experience with routing and switching technologies and protocols including TCP/IP, STP, VLAN, VRRP, CDP, LLDP, BGP, ISIS, OSPF, and MPLS

- Knowledge on Service Provider technologies

- Demonstrated ability to analyse complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure

- Has working experience on monitoring, network diagnostic and network analytics tools

- Certification such as CCNA, CCNP, JNCIA/JNCIS, RHCSA or equivalent is required

- Excellent communication skills. Ability to work with service providers and customers around the world.

- Able to work 12 hours shift. Able and willing to be on-call standby as needed.

- Able to speak and write in Mandarin is a plus.

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About Company

One Search Consulting is a Asia Pacific Executive Search firm with office presence in Singapore and Hong Kong. At One Search Consulting, we believe People drive organisations. "One Right Hire, One Right Career" is more than a business slogan. It's a guiding principle, and the most important contributing factor to a company's success. We emphasise the need to understand our clients' talent needs. Our search process ensures that the right hire develops a right career in our clients' organisation. They will be the right people for business growth.

One Search Consulting is a committed player in the HR marketplace. We strive for a reputation for strong industry specific knowledge, versatile search ability and outstanding candidate care.

One Search enjoys connecting great people to great opportunities. Please visit us at and register your profile with us.

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