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Service Executive, Branches

Keywords / Skills : internet

1 - 2 years
Posted: 2017-12-30

Banking/ Financial Services
Customer Service/ Call Centre/ BPO
Customer Service Executive
Posted On
30th Dec 2017
Job Ref code
Job Description
Job Description:

Primary role is to handle walk-in customers in a professional manner by assisting with their needs and responding to queries promptly. To direct them to appropriate service / sales channels. Assist the DBM in ensuring the smooth running of daily branch operations.

Operations & Customer Service
  • Be the first point of contact for customers
  • Manage walk-in customers and respond to queries professionally and /or directing them to appropriate channels to facilitate their needs
  • Assist to perform non-monetary transactions at conceirge counter
  • Pre-processing of account opening documents
  • Assist with educating customers at branch auto-lobbies and PIB internet kiosks
  • Cross-selling of Bank's products and/or services
  • Comply with established operational control and audit procedures
  • Exercise vigilance when performing duties and highlight unusual and suspicious transactions
  • Cash duties where assigned
Branch Management
  • Queue Management at branch
  • Autolobby machines servicing / management
  • Assume responsibilities of registered key / combination holder
  • Assist with the running of daily branch operations
Job Requirements:
  • A recognised University degree, preferably in Banking/ Finance/ Accounting/ Economics
  • 1 to 2 years of relevant working experience in the Banking and Finance industry will be an advantage
  • Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations
  • A team player, with good communication and problem-solving skills
  • Effectively bilingual (written and spoken)
  • Able to multi-task and possess leadership traits

  • Key Skill(s)

    About Company

    United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.

    UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.

    Walkin for you