Primary role is to handle walk-in customers in a professional manner by assisting with their needs and responding to queries promptly. To direct them to appropriate service / sales channels. Assist the DBM in ensuring the smooth running of daily branch operations.
Operations & Customer Service
Be the first point of contact for customers
Manage walk-in customers and respond to queries professionally and /or directing them to appropriate channels to facilitate their needs
Assist to perform non-monetary transactions at conceirge counter
Pre-processing of account opening documents
Assist with educating customers at branch auto-lobbies and PIB internet kiosks
Cross-selling of Bank's products and/or services
Comply with established operational control and audit procedures
Exercise vigilance when performing duties and highlight unusual and suspicious transactions
Cash duties where assigned
Queue Management at branch
Autolobby machines servicing / management
Assume responsibilities of registered key / combination holder
Assist with the running of daily branch operations
A recognised University degree, preferably in Banking/ Finance/ Accounting/ Economics
1 to 2 years of relevant working experience in the Banking and Finance industry will be an advantage
Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations
A team player, with good communication and problem-solving skills
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases