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Service Manager - Computer Operations Risk & Controls at BRITISH AMERICAN TOBACCO GSD (KL)

Keywords / Skills : SOX, FDA CFR21PART11, GxP Annex11, gdpr, It Service Management, computer operations

4 - 6 years
Posted: 2019-07-11

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/Programmer
Posted On
11th Jul 2019
Job Description
About the Job
PURPOSE STATEMENT:


Ensure that IDT Services meets its Computer Operations domain compliance obligations including SOx and GDPR.
OVERALL ACCOUNTABILITIES v DAY TO DAY ACTIVITIES
  • Nurture a culture of simplification and efficiency.
  • Build partnership relationships across IT Services to support the delivery of IDT Services Computer Operations domain compliance objectives.
  • Understand the end to end IDT Services operational current state, landscape and accountabilities in order to ensure meaningful and agile Computer Operations domain compliance.
  • Provide immediate oversight of IDT Computer Operations domain compliance, including SOx, GDPR and operational compliance, including the status of all activities required to resolve Computer Operations domain compliance issues.
  • Ensure that Computer Operations domain compliance issues within the IDT Services organisation are being appropriately evaluated, investigated and resolved.
  • Manage day to day Computer Operations domain control operation tracking.
  • Maintain the IT’s Simply SOx Hub Computer Operations domain contents.
  • Act as a centre of expertise on IDT Services Computer Operations domain compliance in support of all IDT Services individuals with Computer Operations domain compliance obligations.
  • Monitor Computer Operations domain compliance to understand trends and identify areas where improvement can be made.
  • Support ongoing Computer Operations domain compliance improvement activities.
  • Coordinate the IDT Services response to changes in Computer Operations domain compliance scope, including control design changes; RACM changes; scope changes; system changes; and vendor changes.
  • Coordinate the IDT Services involvement in Computer Operations domain IT Cycle Testing.
  • Ensure the use of global, standardised IDT Service Management Computer Operations domain processes.
  • Promote a strong code of ethics and integrity in IDT Services.
CORE RELATIONSHIPS
  • IDT Services Process Controls and Reporting Team
  • IDT Security and Compliance Team
  • IDT Services control owners and control operators
  • Business Controls Team
  • Internal Audit (IT)
  • External Audit (KPMG)
ESSENTIAL EXPERIENCE
  • Degree Educated, with post graduate work experience in an IT Services environment and /or business facing IT role
  • Experience with IT Operations/Service Management, preferably in an outsourced environment
  • Experience with operational compliance for a large, multi-national organisation (or audit background) in relation to IT controls, ideally in IT Operations (Incident, Change, Security)
  • Knowledge of Compliance and Controls.
  • Experience with GDPR compliance for a large corporation
  • Good stakeholder and risk management skills
  • Experience operating in a complex geographical/ functional matrix organisation
  • Knowledge of best practice IT Service Management
  • Good grasp of BAT business model and components, IT landscape, service catalogue and roadmap
  • An ideal candidate from a non-BAT background will take 2-4 months to learn BAT processes and governance before being fully productive
NICE TO HAVE EXPERIENCE
  • Industry-recognised audit qualification
  • Experience with SOX, FDA CFR21PART11, GxP Annex11 (EU), or similar


About Company

British American Tobacco M Berhad
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