Job Summary

Company Name
Charterhouse Pte Ltd


5 - 10 years

Key Skills
Service,Engineering,Diagnostics,IVD,Life Sciences,Medical Devices,Team Management,Channel,Distributor

Bachelors/ Degree

Health Care

Other Health Care/ Hospitals


Posted On
10th Aug 2018

About Us

Charterhouse is an Australian owned executive recruitment consultancy, which has expanded its operations in Singapore in mid 2006. Charterhouse was formed by bringing together a number of the industry's most successful, experienced and professional, permanent and contracting recruitment consultants. By merging their vast, international experience the vision was to create a business built upon not just meeting expectations but consistently exceeding them, through dedication, passion and integrity. Charterhouse offers specialist services within the Accounting, Banking & Finance, Sales and Marketing, Technology, Industrial, Manufacturing and Engineering fields. 4 Battery Road Bank of China Building #33-01 SINGAPORE 049908 Tel: 65 6435 5600 Fax: 65 6438 1600 Email: Website: Agency License Number: 06C3997

Job Title

Title: Service Manager, Diagnostics, SEA : Diagnostics MNC

Job Description


• Economic Management

o Develop a service business plan including forecast and analysis of cost and income of respective products. Analyse cost and income and take actions in order to meet business objectives

• Service Management

o Create awareness of value-added features of equipment/ machine services and formulate service agreement pricing and strategies in order to increase service sales

• New Equipment/ Machine

o Measure the potential service profits of new equipment/machine u birder to recommend appropriate charges for the service agreements and develop income generating programs

• Communication

o Disseminate technical newsletters, bulletins and manuals in order to present the features advantages and benefits of service to the customer

• Service Management and Control

o Evaluate product data and establish service methods and polices in order to maximize service quality and minimize service cost and ensure the compliance to warranty and control parts procedures as well as being appointed the contact person for GDPMDS service related issues and field safety corrective action procedures in the position of an internal auditor

• Technical Training

o Establish technical training procedures which include custodies and technical publications in order to ensure service standards exceed customers’ expectations at minimum costs

• People Development and Management

o Recruit, manage, train and develop direct reports in order to motivate and retain employees to perform effectively

• ISO Quality Procedures

o Develop, implement and responsible for relation ISO Quality Procedures in order to ensure service functions are in compliance in the required standards

• Others

o Compliance to regulatory, international and company’s EHS requirement

  • Degree or equivalent in Electronic Engineering 
  • At least 7 years’ experience in the same capacity in an international organization 
  • Experienced in Medical Device or Clinical Diagnostics Devices 
  • Resource planning and scheduling 
  • Customer service and quality standards 
  • Knowledge of technical and engineering aspects of the products as well as the service standards/ contract requirements 
  • Travelling regionally 
Please contact Kelvin Pang at +65 6435 5615 or for a confidential discussion

EA License no: 16S8066 | Registration no: R1325516

Only successful candidates will be notified.


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