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Service Now Consultant - Up to 6k

Keywords / Skills : ITSM, ServiceNow

2 - 5 years
Posted: 2018-10-09

System Analyst/ Tech Architect
Posted On
9th Oct 2018
Job Description
  • Gather business and/or application requirements on the infrastructure to design, solution, plan, configure, test & implement in accordance with the specifications & service level 
  • Advise on tools technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution 
  • Design and built integrations from ServiceNow to other applications/tools to enable automations 
  • Provide ITSM tools configuration and support and lead in POC/POV and product evaluation 
  • Comply with ITSM/ITIL methodologies in day to day operations of the management infrastructure, e.g., Change, Incident & problem management 
  • Monitor and measure the performance & availability of the systems maintained, implement corrective actions identified to improve performance and service level availability 
  • Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform timely escalation if required 
  • Establish ITSM tools best practices to ensure operation consistency across projects/facility management teams. 
  • Develop and conduct internal product trainings 
  • Lead and Initiate enhancement and changes to achieve productivity improvement 
  • Define operation procedures and develop guides, service continuity measures i.e., backup/restore procedures & disaster recovery plan 

The ideal candidate should possess:
  • Degree in Information Technology 
  • Minimal 6 - 8 years IT experience, with design, implementation, maintenance and operation of ITSM Tools 
  • Pre-sales and consultancy experience 
  • Minimum 2 years’ experience in application development / maintenance in one common programming language e.g. Java/ Visual Basic an advantage 
  • Minimum 2 years’ experience in reporting tools such as Crystal Reports and relational database such as MS-SQL and Oracle 
  • ITIL foundation certification 
  • Certified Administrator and Implementer for Service Now 
  • Good working experience and knowledge with major Operating System such as Windows, UNIX and Linux 
  • Good Network foundation knowledge of IP addressing, routing, VLAN, DNS etc. 
  • Good analytical and problem solving skills; independent and goal-oriented 
  • Possess initiative with positive working attitudes and customer services oriented 
  • Must have HPSM, Remedy or ServiceNow knowledge 

EAP No. R1548171

EA Licence no. 95C5411
Key Skill(s)

About Company

PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.

Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.

Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.

We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.

At PrimeStaff, we’re passionate about people.

EA Licence No.95C5411

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