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Service Strategist Intern

Keywords / Skills : Service Strategist Intern

Posted: 2019-03-14

Industry
Insurance
Function
Sales/ Business Development
Role
Business Development
Posted On
14th Mar 2019
Job Ref code
527288700
Job Description
Job Description :

The AIA Singapore Summer Internship Programme (May to Jul) aims to provide a meaningful learning journey for students who come on board by trusting you with real-life projects in the respective work areas, and helping you forge professional relationships along the way. Spend some time with us before you graduate, and take your understanding of the corporate world and insurance industry to the next level.
As a Service Strategist Intern in the Customer Service department, you willassist with strategy formulationforstreamlining customers journey, service differentiation, and utilisation of Artificial Intelligence (AI) in customer service. You will also be exposed to quality management in customer service.
Key Responsibilities:
  • Provide best in class customer service to walk-in customers
  • Formulate strategies to increase the utilitsation rate of eCare app for supported requests and to reduce walk-in volume
  • Assist Centre Manager(s) in the centre operations
  • Identify service gaps in the customer journey through process improvements (LEAN Six Sigma)
  • Support marketing campaigns
  • Ensure prompt follow up on sales leads and report closure rate
  • Report on daily conservation statistics
  • Maximize service experience through elimination of service/business pain points
  • Introduce appropriate service matrix(s) to improve centre productivity and customer satisfaction

Key Expected Learning Outcomes:
  • Streamlining customer journey
  • Service differentiation
  • Utilising Artificial Intelligence (AI) in customer service
  • Quality Management

Key Requirements:
  • Analytical
  • Punctual
  • Can-do attitude
  • Easy-going
  • Out-spoken


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